Legal
Privacy Policy
Khun Camp ("we," "us," or "our") operates khuncamp.com and related services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use our site.
Information you provide:
- Name, email address, and phone number when you submit a form, book a call, or purchase a service
- Business information shared during onboarding or discovery calls
- Payment details processed securely through Stripe (we do not store card numbers)
- Messages sent via our website chat widget, WhatsApp button, or email
Information collected automatically:
- Browser type, device type, operating system, and IP address
- Pages visited, time spent on pages, and referral source
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Deliver, operate, and improve our services
- Respond to inquiries and fulfil service agreements
- Send transactional communications (receipts, onboarding, updates)
- Send marketing emails, which you may opt out of at any time
- Comply with legal obligations
- Analyse site usage to improve user experience
We do not sell your personal information to third parties.
3. How We Share Your Information
We share information only as necessary to operate our business:
- Service providers: Stripe (payments), Google (calendar, analytics), GoHighLevel (CRM and SMS), Tidio (chat), Tally (forms), and Cloudflare (hosting/DNS). Each is bound by their own privacy policies.
- Legal requirements: If required by law, court order, or to protect the safety of users or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to a successor.
4. SMS Communications
If you provide your phone number and consent to SMS communications, we may send appointment reminders, service updates, and promotional messages via GoHighLevel. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS message or contacting us at [email protected].
We will not share your phone number with third parties for their marketing purposes.
5. Cookies
We use cookies and similar technologies to recognise returning visitors, analyse traffic, and personalise your experience. You may control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.
6. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, email us at [email protected].
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
9. Security
We implement industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Website: khuncamp.com